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Policies

Payment:

I accept all major credit/debit cards as well as payment via PayPal. 

Full payment is due at the time of purchase unless you have made prior arrangements with me. Please email hello@jillianfellers.com if you would like to discuss options.

I will begin working on your made-to-order piece when full payment has been received unless otherwise discussed.

Nebraska residents are subject to a 7% sales tax.

 

Shipping:

Gown orders within the US are shipped FedEx with signature required.

International orders can take up to 4-6 weeks to arrive after shipping and can get held up at customs, so please plan accordingly for you event. I will not mark "gift" on a customs form, so please do not ask. Any duties and fees are the responsibility of the customer.

As most pieces are made to order, I have listed the estimated shipping times within each listing. Rush orders may be available for an additional fee depending on my schedule.

In this event that you need rush shipping please contact hello@jillianfellers.com for a quote and customized listing.

 

Refunds and Exchanges:

Dresses that have been made to order cannot be returned. If you have an issue with your order when you receive it, please contact me as soon as possible via convo. I always want you to be thrilled with your purchase!

Please take careful measurements or, preferably, have them taken by a professional tailor/seamstress if possible before ordering your size. Please be aware that your gown may need additional alterations by a tailor after you receive it and the buyer is responsible for these costs. If you are between measurements on the chart, order the larger size as it's easier to have a gown taken in than let out. 

 

Custom:

Customizations (changes to colors, necklines, hem lengths, etc) may be possible depending on the garment; please see the information in the listing or contact me via convo for more information. 

Custom Design:
Full custom design may be available as my schedule allows. Custom designed wedding gowns begin at $1,800. Please contact hello@jillianfellers.com for more details.

 

Wholesale:

Wholesale:
Do you own a bridal boutique? Let's chat about wholesale! Contact me here or at jillian [!at] jillianfellers.com for more info and line sheets.